Why aren't the videos loading?
There are a few things you can try to troubleshoot the problem
1. Clear your browser cookies and cache: Corrupted cookies or cached data can sometimes interfere with website functionality. Here are some resources on how to do this for different browsers:
Chrome
Firefox
Safari
Edge
2. Delete your browsing history: While less likely than clearing cookies, deleting your browsing history can also help resolve some loading issues.
3. Try a different browser: If the problem persists after clearing your cookies and history, try accessing your courses on a different browser to see if the issue is specific to your current browser.
4. Check for browser updates: Make sure you're using the latest version of your browser. Outdated browsers can sometimes have compatibility issues with websites.
If you've tried all of these suggestions and the issue continues, please email us with some additional information:
- The specific browser you're using.
- Any error messages you encounter when the courses stop loading.
- The device you're using to access the courses (computer, phone, tablet).