Common Launch Issues and What to Check First

I cannot find my class

If your school uses SSO, rostering, LMS setup, or another integration, your class may still be syncing.

Check:

1. Are you using the correct login method?
2. Are you using the correct teacher account?
3. Has your school setup window started?
4. Has your school or district confirmed that classes are ready?

Create a manual class only if your school or 220 contact tells you to.

A student is missing from my roster

Check:

1. Is the student enrolled correctly in the school system?
2. Is the student using the correct login method?
3. Did the student join the correct class?
4. Did the student use the correct access code if manual registration is being used?

If your school uses roster sync, contact your school technology team or implementation contact.

A student cannot access the course

Check:

1. Is the student in the correct class?
2. Has the correct course been added to the class?
3. Is the student using the correct login method?
4. Can the student see the class?
5. Can the student see the course?

If the issue continues, use Support.

A student sees a blank home page

Check:

1. Has the student joined the correct class?
2. Has the course been added to the class?
3. Has the first activity, lesson, module, or assignment been made available?
4. Is the student using the correct account?

A student joined the wrong class

Ask the student to tell the teacher.

The teacher should confirm:

1. Which class the student joined.
2. Which class the student should be in.
3. Whether the student used the wrong access code.

A course is missing

Check:

1. Are you in the correct class?
2. Does your school have access to the course?
3. Are you using the correct teacher account?
4. Has your implementation setup been completed?

Use Support if the course should be available but does not appear.

I added the wrong 220 course to my class

Stop using the wrong course with students.

If the correct course is available, add the correct course to the class.

Direct students to work in the correct course.

Use Support if you need help removing the wrong course or if students already started work in the wrong course.

Students cannot find an assignment, lesson, or module

Check:

1. Are students in the correct class?
2. Are students in the correct course?
3. Is the activity available to students?
4. Are pacing or visibility settings affecting access?
5. Are students looking in the correct location?

I am unsure whether to use manual setup

Pause before creating a manual class.

Confirm the setup process with your school or district technology team, implementation lead, administrator, or 220 contact.

Need more help?

Use Support if the issue continues.